Automotive data management

The OEM–dealer data gap: why manufacturers can’t see their own network

By Jane Steen, Head of Engagement at ETL. A manufacturer can usually tell you, to the trim and the paint ... The OEM–dealer data gap: why manufacturers can’t see their own network

Where your aftersales customers disappear: Using network-wide data to fix service retention

By Jane Steen, Head of Engagement at ETL. When you ask most aftersales teams how retention is doing, you’ll get ... Where your aftersales customers disappear: Using network-wide data to fix service retention

Turning dealer audits into real performance gains

By Jane Steen, Head of Engagement at ETL. Dealer network development and quality management teams sit at the intersection of operations ... Turning dealer audits into real performance gains

DMS data consolidation: 6 ways to get it right

By Jane Steen, Head of Engagement at ETL. Your dealer network is possibly your single most important source of information ... DMS data consolidation: 6 ways to get it right

10 risks of automotive data integration and how to mitigate them

By Jane Steen, Head of Engagement at ETL. Integrating data from different Dealer Management Systems (DMS) is a complex undertaking.The ... 10 risks of automotive data integration and how to mitigate them

What’s next for automotive retail? Five trends you need to know

By Chris Griffin, Professional Services Director and Richard Fitzgerald, Senior Consultant. The 2025 Automotive Retail & Distribution Conference in Berlin ... What’s next for automotive retail? Five trends you need to know

ETL hits the road: Our trip to Berlin for the ENG Automotive Conference

By Chris Griffin, Professional Services Director and Richard Fitzgerald, Senior Consultant. Earlier this week, a few of us from the ... ETL hits the road: Our trip to Berlin for the ENG Automotive Conference

Themes from Automotive Management Live

Held at the Birmingham NEC on 9th November, Automotive Management Live welcomed over 1,300 automotive retail specialists from across the ... Themes from Automotive Management Live

How the automotive customer’s journey is switching between the online and offline worlds

After the recent Automotive Retail & Distribution Conference, we wrote about how car manufacturers and retailers are looking to seamlessly ... How the automotive customer’s journey is switching between the online and offline worlds

What’s next for car retail after lockdown?

March 2021 saw new car registrations increasing for the first time in the UK since the start of the COVID-19 ... What’s next for car retail after lockdown?